TERMS AND CONDITIONS
OVERVIEW
This website is operated by The Yoga Mat. Throughout the site, the terms “we”, “us” and “our” refer to The Yoga Mat. The Yoga Mat offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
PRODUCT IMAGES
We try to be accurate with the product images but colours can look different on different screens. Please note that slight colour differences can occur between the real product and images on our webpage.
AVAILABILITY
We make every effort to keep the website up to date so that items on the website are in stock. Sometimes items sell out quicker than expected. We will always try our best to rectify this, and you can always contact us directly by sending us an email on info@theyogamat.com and we will see what we can arrange for you.
DELIVERY
We will endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay. You can rest assured that we will work to rectify any delivery problems with the minimal delay.
ORDERS PLACED ON WEEKENDS AND HOLIDAYS
We are not able to process orders on Saturdays, Sundays, Public holidays and our holidays – so if you order on a weekend, we will receive and process your order on the subsequent Monday. Quoted delivery transit times commence from then.
PRICING AND PAYMENT
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. All prices are in Swiss francs and will be converted in your respective currency on checkout Prices are inclusive of VAT (where breakdown of VAT and net pricing is specified). Prices outside Switzerland do not include any applicable customs duties and/or import taxes. Customers are responsible for these charges if applicable. For more information about this, contact info@theyogamat.com
Your payment of the price (plus VAT if applicable) and shipping charges must be made in full before dispatch of the goods.
RETURNS POLICY
Should you be unhappy with any part of your order, we encourage you to contact us immediately at info@theyogamat.com We are committed to doing whatever we can to resolve the situation to your satisfaction!
If you would like to return your product for refund or exchange you can do so within 14 days of receipt of goods, provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact.
Returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis.
For non-faulty items please note that, unfortunately, we will not be able to cover the cost of initial shipping, return shipping or replacement shipping.
We kindly ask for your consideration of environmental sustainability when making online purchases. We are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It’s very important to us that we manage returns efficiently, which is why we’d always prefer to discuss the matter with you first.
This does not affect your statutory rights.
Please feel free to contact us at info@theyogamat.com anytime to discuss any part of this policy in greater detail.
FAULTY ITEMS
Please return faulty items within 14 days of receipt of order for a refund or exchange. This does not affect your statutory rights. If you are unhappy with a purchased item, we suggest that you first contact us at orders@theyogamat.com
RETURNING AN ITEM
To return an item, first contact us at orders@theyogamat.com so that we can organise the return of your package with our designated courier as the package is your responsibility until it reaches us. Always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods. Upon receipt of your package, we will process a refund and/or send out your replacement item within 14 days. Please note that all replacement items are subject to availability.
COPYRIGHT
This website contains material which is owned by or licensed by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
COMPLAINTS
At The Yoga Mat we are proud to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things go wrong so we can continue to improve our customer service. All complaints will come through our Head Office in Bern, Switzerland, where they will be addressed and dealt with. email info@theyogamat.com.
COMPANY INFORMATION
The Yoga Mat by Yogveda GmbH
Kramgasse 78
3011 Bern
Switzerland
PRODUCT USE DISCLAIMER
It is important to note that we do not give any guarantees about the use and/or safety of our products. All users of our products use them at their own risk fully acknowledging that yoga and other physical exercise is performed with associated risk of bodily injury, and we at The Yoga Mat cannot be responsible or liable for any such injury caused to any users of our products. By purchasing a mat from The Yoga Mat directly or via any of our re-sellers or agents, you agree to waive any and all claims against us with regard to any physical (or other) injuries sustained or loss or damage suffered as a direct or indirect result of using our products.
COMPANY INFORMATION
The Yoga Mat by Yogveda GmbH
Kramgasse 78
3011 Bern
Switzerland
ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least of majority age in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Yoga Mat, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland and EU.
CHANGES TO TERMS OF SERVICE
The Yoga Mat by Yogveda reserves the right to change the terms and conditions anytime needed.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@theyogamat.com.